Retail AC²E

AWARENESS | CUSTOMER FOCUS | CREATIVE LENS | ELEVATED EXPERIENCE

An empowering, frontline perspective framework is embedded in every module, drill, and coaching session to ensure tangible improvements in team engagement, customer satisfaction, and overall store performance.

LET'S WORK TOGETHER

"Let's create the best solution for your unique retail goals, using my proven framework."

01

Awareness

Master the basics from day one—know your numbers, KPIs, controllables, leverage points, and your customer base, employees and coworkers. No cutting corners, no shortcuts—just a solid, factual foundation of current research to build from.

02

Customer Focus

Infuse what you learn about your customer, employees and coworkers, into your SOPs. Tailor coaching to each team member’s personality and communication style, guiding them toward the most effective practices for interactions.

03

Creative Lens

Stay out of the box by embracing every unique situation. Teach and practice with a Creative Lens approach so you can adapt and respond to new scenarios with confidence.

04

Elevated Experience

Put the framework into action to create an amazing experience for everyone involved. Implement new checks and balances tools learned along the way, to seamlessly integrate and support your elevated approach to business.

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Where do you fit?

  • Corporate Leadership Groups
    • FOCUS

    Strategic alignment, ROI governance, and enterprise-wide standards for frontline excellence


    Scalable frameworks, data-driven decision-making, and cross-brand consistency

  • District/Regional Leadership (1 on 1)
    • FOCUS

    Translating corporate strategy into actionable regional coaching cadences, store-level consistency, and resource planning


    Regional rollout readiness, coaching capacity planning, and performance accountability for multiple clusters


    Learn the true value of listening and hearing, and what difference is between the two.

  • In-Store Leaders (Store Managers, Assistant Managers, Department Heads, Supervisors, Team Leads and Keyholders)
    • FOCUS

    Getting back to the basics. What does your staff know? #reflection


    Day-to-day coaching, frontline engagement, and execution of brand standards at the point of sale-from day one


    Building store-level capabilities to deliver consistent customer experiences, with emphasis on coaching cadence and immediate impact

  • Frontline Leaders (How do cultivate leadership with Full-time, Part-time, and Seasonal Employees)
    • FOCUS

    Individual performance, confidence, and practical skills that translate to everyday customer interactions


    Elevated skill-building for greeting, discovery, storytelling, objections, and upsell

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Questions?